Terms and Conditions
General Terms and Conditions for the online store at the URL
operated by
Ecofriend GmbH
Waidsteinstrasse 4
4142 Münchenstein
E-mail: info@ecofriend.ch
[Phone Number]
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hereinafter: "Provider" -
1. Scope
These General Terms and Conditions (GTC) apply to all contracts regarding the purchase of goods, services, or other items (hereinafter "Goods") in the online store at the above URL, in the version valid at the time of the contract conclusion. These GTC apply exclusively. Any deviating terms and conditions of the customer are not part of the contract, unless the Provider expressly agrees to them.
2. Conclusion of Contract
2.1 The offers in the online store are non-binding invitations from the Provider to the online store visitors to submit an offer to purchase the goods offered in the store.
2.2 The order of the Goods is made through the Provider’s online order form. After selecting the desired Goods, entering all required information, and completing all other mandatory steps in the order process, the Goods can be ordered by clicking the order button on the checkout page (Order). By placing the order, the customer submits a binding offer to purchase the selected Goods. The contract is concluded when the Provider accepts the customer’s offer. Acceptance occurs when the Provider confirms the contract in writing or text form (e.g., by e-mail) (Order Confirmation) and the Order Confirmation is received by the customer, or by delivering the ordered Goods to the customer, or by requesting payment (e.g., invoice or credit card payment in the order process). The decisive time for the contract conclusion is when one of these alternatives first occurs.
2.3 Before submitting a binding order via the online order form, the customer can review and correct entries using typical keyboard, mouse, touch, or other available input functions. Additionally, all entries are displayed in a confirmation window for review and correction before the order is submitted.
2.4 The Provider will store the contract text after the contract conclusion and provide it to the customer in text form (e.g., via e-mail). Further access to the contract text by the Provider is not provided. If the purchase was made through a customer account in the online store, the customer can view their orders and associated order data there.
2.5 The following language is available for contract conclusion: German.
3. Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal for contracts concluded outside business premises and for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither commercial nor self-employed. Detailed information is provided in the withdrawal policy, which is made available to each consumer no later than immediately before the contract is concluded.
4. Payment, Default
4.1 The prices listed in the online store at the time of the order apply. All prices include statutory VAT and any listed shipping costs. Available payment methods are listed in the Provider’s online store.
4.2 If payment by credit or debit card is agreed, the purchase price is due immediately after contract conclusion.
4.3 If payment via "PayPal" is agreed, the purchase price is due immediately after contract conclusion. Payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
4.4 If “Sofortüberweisung” is agreed, the purchase price is due immediately after contract conclusion. Payment processing is carried out via Sofort GmbH, Theresienhöhe 12, 80339 Munich.
4.5 If Giropay is agreed, the purchase price is due immediately after contract conclusion. Payment processing is carried out via paydirect GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main.
5. Retention of Title
The purchased Goods remain the property of the Provider until the purchase price is paid in full.
6. Delivery and Self-supply Reservation
6.1 Unless otherwise agreed, delivery is made within the delivery period specified in the online store to the delivery address specified by the customer. The applicable delivery times are stated in the online store.
6.2 For freight deliveries, unless otherwise agreed, delivery is "free curbside," meaning delivery to the nearest public curbside to the specified delivery address.
6.3 Self-collection of the purchased Goods is excluded.
6.4 If the Provider cannot deliver the ordered Goods because they were not supplied to the Provider through no fault of their own, despite timely conclusion of a corresponding coverage transaction with a reliable supplier, the Provider is released from their obligation to perform and may withdraw from the contract. The Provider is obliged to inform the customer immediately about the impossibility of performance. Any payments already made by the contractual partner will be promptly refunded. Mandatory consumer rights remain unaffected by this clause.
7. Warranty
The statutory defect liability provisions apply.
8. Liability
8.1 The Provider has unlimited liability:
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for damages resulting from injury to life, body, or health based on an intentional or negligent breach of duty by the Provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider;
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for damages resulting from an intentional or grossly negligent breach of duty by the Provider or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider;
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based on a warranty, provided no other arrangement has been made regarding this;
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based on mandatory liability (e.g., under the Product Liability Act).
8.2 If the Provider negligently breaches a material contractual obligation, the Provider's liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies according to the previous paragraph. Material contractual obligations are obligations that the contract imposes on the Provider according to its content to achieve the purpose of the contract, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer may regularly rely.
8.3 Apart from that, the Provider's liability as well as the liability of their vicarious agents and legal representatives is excluded.
9. Data Protection
The Provider treats the personal data of their customers confidentially and in accordance with statutory data protection regulations. Further details can be found in the Provider’s privacy policy.
10. Final Provisions
10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, provided that this choice of law does not deprive a consumer with habitual residence in the EU of the mandatory statutory provisions of the law of their residence country.
10.2 If the customer is a merchant, a legal entity under public law, or a special public fund, the court at the Provider's place of business has jurisdiction, unless an exclusive place of jurisdiction is provided for the dispute. This also applies if the customer has no residence within the European Union. The place of business of our company is stated in the header of these GTC.
10.3 If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract remain unaffected.
11. Information on Online Dispute Resolution / Consumer Arbitration
The EU Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr.
The Provider is neither willing nor obligated to participate in dispute resolution procedures before a consumer arbitration board.
Our e-mail address can be found in the header of these GTC.